Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to hygeine reasons we do not accept returns on most accessories- please contact us for more information.

To complete your return, we require your order number which can be found on your order confirmation email.

Please do not send your purchase back to the manufacturer.

Postage

To return your product, send us an email at team@naturalisticproducts.co.uk and we will advise you of how to return your item to us.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.

If you are posting an item over £75, you should consider using a trackable delivery method. We don’t guarantee that we will receive your returned item.

Unable to collect parcel

If your order is returned to sender for any reason, for example if you have not been at the delivery address when delivery was attempted or you have been unable to collect it form the post office where it has been held we will advise you via email when we receive it. We will offer two options, either send it back to you after you have paid the postage, or refund you the price of the products. For both options an admin fee of £5 will be charged. If we do not receive a response within three days we will automatically refund you. 

Faulty, Damaged or missing goods

We sincerely apologise if you have received your item and it is faulty or has been damaged in transit or if there is an item missing from your order. We can only replace items if they are defective or damaged. Please take pictures of the condition the parcel arrived in, as well as of the damage and leaks. Please forward them to us at team@naturalisticproducts.co.uk and we will advise you of the next steps. Without pictures of the package we are unable to investigate. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at team@naturalisticproducts.co.uk

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.